Warranty Policy

Once we receive your item, our technical team will inspect it within 7 business days. We will determine whether the issue results from a manufacturing defect or if it falls outside the warranty scope due to misuse, accidental damage, or any other excluded scenario.

• If the problem is covered under warranty, we will repair or replace the product at no additional cost to you.
• If a replacement is needed and the original model is no longer available, we'll provide a comparable model of equal or greater value.

• Return Shipping: The customer is responsible for shipping costs when sending the product back for inspection.
• Replacement Shipping: If the warranty claim is approved, DXDeals covers the shipping costs for sending the repaired or replacement product back to you.

All products sold at DXDeals come with a 1-year manufacturer warranty. Some products may include a separate manufacturer warranty with longer coverage. If so, you should contact the manufacturer directly for warranty claims once the warranty through DXDeals has expired or if directed by our customer support.

This warranty does not cover:

• Physical damage, accidents, improper use, or mishandling.
• Unauthorized modifications or repairs.
• Normal wear and tear or screen-related issues.
• Damage resulting from attempts at self-repair or tampering.

Important: Any evidence of misuse or unauthorized repair automatically voids the warranty.

Retain your order number or any proof of purchase, as it may be required to validate your warranty claim. Without proof of purchase, we may be unable to process your warranty request.

If you need to update your delivery address and your order has not yet been dispatched, please contact us as soon as possible at help@dxdeals.com. We will make every effort to accommodate your request. However, once an order has been shipped, we cannot guarantee that the delivery address can be changed.

If an order is returned to us because an incorrect or incomplete shipping address was provided during checkout, the customer will be responsible for any additional shipping charges required to resend the order.