Return Policy
We want you to be completely satisfied with your DxDeals purchase. Below you will find our comprehensive policy on returns and exchanges.
Last updated: May 26, 2026
Quick Reference
15 days from delivery date
Report within 24–48 hours
+97142678850
Conditions for Return
To be eligible for a return or exchange, the item must meet ALL the following conditions:
The product must be unused and in brand-new condition.
It must be returned in its original packaging, including box, accessories, and any included items.
The product must not have scratches, dents, or signs of use.
Return request must be submitted with proof of purchase (order number or receipt).
Damaged or Wrong Item
If you receive a damaged, defective, incorrect, or missing items, we will replace it at no extra cost.
⚠️ Critical: Please report this within 24–48 hours of delivery with a photo or video.
Non-Returnable Items
The following items cannot be returned:
Used or damaged products (by customer)
Items without original packaging
Sale or clearance items
Discounted items
Return & Exchange Process
Inspection
Once the returned item is received, it will be inspected to ensure it meets our return conditions.
Approval & Exchange
If approved, you can choose between an exchange for a different product or a store credit. Exchange items are shipped within 5–7 working days.
Replacement
For replacements, a new item will be shipped after the returned product is approved and processed.
Related Policies
Contact & Returns Address
Operation Hours
Monday to Saturday
9:00 AM to 7:00 PM (UAE Time)
Phone & WhatsApp
+97142678850Email Support
help@dxdeals.comReturn Address
DxDeals
Deira Tower, D89
Dubai 00000
United Arab Emirates